Is your company using a CRM (Customer Relationship Management) platform to connect with customers? How essential is it to keep evolving these tools to meet customers where they are? And, what do the next decade of CRM innovation look like? From AI-driven insights to reimagined customer journeys, CRM platforms are evolving rapidly— What role will AI play in changing the customer experience? While we may not have all the answers, we promise to explore thought-provoking questions and share fresh new insights!
Join Kari Lessard, Salesforce consulting leader from Turnberry Solutions, and host Lisa Hayes, AVP Business Agility Transformation at Quartz Health Solutions for a forward-looking discussion on how your business can leverage CRM and emerging tech to enhance the customer experience.
Host: Lisa Hayes, Quartz Health Solutions, Board Member - WIT@Work South Central
About the Speaker: Kari is a Salesforce Consulting Leader with 15+ years of on the platform and 12+ years in the Salesforce professional services ecosystem. She has worked in a variety of Salesforce roles including BA, Solution Architect, Trainer, Project Leader, Change Manager, and Delivery Partner. Kari has successfully implemented Salesforce for a variety of organizations across multiple industries with a focus on healthcare. Her platform expertise includes Experience Cloud, Sales Cloud, Service Cloud, as well as industry specific clouds such as Health Cloud. Kari is well-versed in agile and is a Certified Scrum Master and SAFe Program Consultant.
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